Group 4 · Mandatory practical
30-day retention call plan
Write a 30-day retention call plan for one recently delivered customer, including the opening line, the two Hino-Connect signals you'll ask about, and the specific replacement-cycle or referral conversation you'll open.
Gate: the next group of processes unlocks the moment this video is saved.
Success criteria
- Names the customer and delivery date
- Uses a signal from Hino-Connect as the reason to call
- Includes one replacement, expansion or referral question
- Ends with a scheduled next touchpoint
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