SP9 · Close & handover · ~15 min
Secure Commitment and Complete the Handover
In progressClosing isn't a single moment, it's a clean transition from agreement to delivery. Own every step so nothing is dropped between yes and keys. A great handover is the first act of retention.
Learning objectives
- Confirm the solution and capture accurate order detail
- Walk the customer through delivery and Hino-Connect onboarding
- Leave the relationship warmer than you found it and set up SP10
4 stages · ~15 min